Shipping policy
SHIPPING POLICY
Processing & Shipping Times
Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.
Please note: Some products in our collection ship directly from our trusted partner suppliers. Processing times may vary by product, and you may receive multiple shipments if your order contains items from different suppliers.
Shipping Destinations
We currently ship to addresses within Canada and [add other countries/regions you serve]. We do not ship to P.O. boxes at this time.
Delivery Timeframes
- Within Canada: 3-7 business days
- [Other regions]: [specify timeframes]
Transit times are estimates and may vary based on carrier performance and destination.
Shipping Costs
Shipping costs are calculated at checkout based on your order total, destination, and selected shipping method. We offer:
- Standard Shipping: [specify rate or "calculated at checkout"]
- Expedited Shipping: [if available]
- Free Shipping: On orders over [amount] within Canada
Order Tracking
All orders include tracking. You'll receive tracking information via email once your order ships. You can also track your order status by logging into your account on our website.
International Orders
For international shipments, please note:
- Duties, taxes, and customs fees are calculated and collected at checkout
- You will not be charged additional fees upon delivery
- Customs processing may add 1-3 business days to delivery times
Shipping Carriers
We partner with trusted carriers including Canada Post, UPS, and DHL to ensure safe delivery of your order.
Questions?
If you have questions about your shipment, please contact us at [your email] or [your phone number].